Frequently Asked Questions

Hi,Your order will reach you in 2-4 weeks after payment(wedding dresses usually take more time for their complex design.).

You can check and choose the date of delivery before confirming your order.

Here is how we process your order:

You will receive a confirmation email after payment is sent by our customer service. There are 24 hours for you to change the information of your order including colour, size, measurements, etc. Our tailoring team will start to process the order after 24 hours and no information (except address) can be changed since then. Each dress will be made to order by our tailors. It will take 2-3 weeks to complete a dress(wedding dresses take more time). Dresses will be shipped by DHL from our warehouse in China. Normally you will get it in 3-7 business days after then. It also depends on your location. For more ETD information, please refer to www.dhl.com to check.

HI, Thank you very much for your support of our website. Please rest assured that you could check the logistics of your parcel at this website: https://www.17track.net/en. If you encounter any logistics problems, please send an email to our customer service email: service@babaroni.co.uk, our customer service staff will check with the delivery carrier and reply to you.

Hi, We ship all our dresses throughout the world via DHL and UPS. Please kindly note that DHL does not ship to the PO BOX address. If you prefer the DHL shipping service, please provide us with your detailed street address instead of a PO BOX address. Or we have to ship your products via YODEL. We also APO or MPO addresses via ROYALMAIL.

We are not responsible for customs duty. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient as well. babaroni.co.uk has no control over these charges, nor can predict the amount of the fees. If you have any special requests on the declared value for the package, please let us know.

More about shipping please check and visit the shipping policy page.

Hi, Babaroni.co.uk always tries its best to ensure that all the packages will be delivered to the customer's address on time. After shipping, our customer service will track the status of your package and assist the carrier in delivering your package. And we will inform you of the order's tracking number by email so that you can check by yourself online. If you did not receive the package as expected, please contact your local carrier to check the delivery date or delivery method. In general, we recommend you sign the package by yourself.

DHL or UPS). At the same time. We will ask the carrier to resolve the issue for you. Please feel free to contact us if you have any questions before you confirm receipt of the package, and we will help you at any time.

If you have received your package successfully, please reply with the order tracking number to the email we sent you. We will update the status of your order on our website.

Hi, This can also be found at https://babaroni.co.uk/pages/return-policy

Babaroni is always dedicated to providing the best service for our valued customers all the time. In order to provide a better shopping experience and customer service, we will issue a full refund including a shipping fee right away for any damaged, defective or mishandled products. If you find any quality problems with our product when you receive your package, please contact our customer service team. We will arrange a free replacement, return, or refund as soon as possible.

We will offer your reimbursement if you keep the dress and make adjustments locally.

Please note the request on the after-sale problem shall be issued within 3 days after the item arrives at you.

FOR ALL STANDARD SIZE ORDERS

Babaroni promises to issue a full refund including a shipping fee for any damaged, defective, or mis-shipped standard size dresses. Pictures to prove the quality problems are required.

Babaroni will offer you a 90% refund if there is no quality problem but you are not satisfied with the product or you change your mind. We will take a 10% restocking fee, which will automatically be deducted from your refund. Please notice we still charge the shipping fee under this circumstance even if your order is a free shipping order.

You will be responsible for paying shipping fees back including but not limited to, the cost to ship back and any shipping materials cost. Therefore, we friendly recommend you return all unwanted items at one time if there are 2 or more products.

The item must be shipped back within 15 days including weekends after its delivery to you. Therefore, please contact our customer service to process the return issue soon.

Please make sure all items must be returned in original condition (unworn, unwashed, unaltered, and undamaged) with the original tags attached. We may fail to process the return of any items that do not adhere to this return policy.

It will take up to 3 business days for us to process your return and refund once the package arrives back to us (This can take several more days during our peak season). You will receive a refund soon after we check your return package. Please note your bank may take additional days to process the refund.

FOR ALL CUSTOM FIT ORDERS

We offer basic custom sizing for FREE on all of our Babaroni styles. We strongly recommend you place a custom size order to get a perfect dress for you.

Custom dresses are made specifically for the measurements(bust, waist, hip, height, and hollow-to-floor) you provide to us. That means no one else will be able to wear that dress once it’s completed. That is to say, we are unable to accept any returns on custom size dresses unless there is a quality problem. Therefore, please make sure to carefully check all your measurements and color choices!

Custom dresses usually cannot be returned unless there is a quality problem because they are final sale. Please confirm colour, style, and measurements within 24 hours of your payment.

FOR ALL FABRIC SWATCHES, ACCESSORIES AND RUSH ORDERS

All fabric swatches, measuring tapes, accessories, and veils are final sale. No returns or exchanges for any reason.

FOR ALL ADJUSTMENTS & REIMBURSEMENTS

It’s normal for the slight difference because all of our dresses are handmade. Please kindly understand there may be a slight difference due to manual measurements. Even though we will make your order according to your measurements, it is only basic custom sizing. So you may need additional alterations or adjustments at your expense to get your ideal and fit dress. To provide additional assistance and help, we offer a limited alterations reimbursement for all dresses (including standard size dresses and custom size dresses), you just submit a picture of your receipt from the tailor via email to service@babaroni.co.uk and we'll do the rest! Way too easy? Yes, It’s so easy for you to get the reimbursements!

Please see the reimbursement limits for our custom size dresses below in GBP:

Dress £99 or less - Reimbursement limit £35

Dress £100 - £199 - Reimbursement limit £50

Dress above £200 - Reimbursement limit £75

EXCHANGE POLICY

We do not offer an exchange service for any products. Because most of our orders are made-to-order dresses. We do not have ready-made dresses that can be shipped in exchange for your returned items. If you insist on to exchange, you need to return the unwanted items (if eligible per the return policy) to us first and then place a new order for the replacement items. Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.

Return Process

• 1.Email our Customer Service: service@babaroni.co.uk within 3 days upon receiving your order. Please send us an explanation and photographs to state the reason for your return. We reserve the right to refuse returns without prior approval from our Customer Service.
• 2.Once you receive the reply from service@babaroni.co.uk, it means your return request has been approved. Please return the dress to us with the address we provided ASAP (3-7 days). This information must be written and sent to us with the package: Order Number/Email/Full Name. This is very important for us to recognize your package. We are not able to arrange a refund without this information.
• 3. All the dresses that are returned must be checked. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the money to get back to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. Once receive the returned dresses, we will check and deal with the refund in 3 to 5 business days. We reserve the right not to process the refund if they are returned in unacceptable condition. The refund would get back to your account in 2 business days, it also depends on the processing efficiency of your bank.

CANCELLATION POLICY

We know that it is very important for you to order a dress for your special occasion. However, please note that our dresses are made to order, we will process the order as soon as payment is received. Once the tailoring process has begun, there will be Labor Costs and Material Costs.

Unpaid orders will not be processed. If you do not need it, please ignore it.

If you cancel your order within 24 hours of payment, you will be eligible for a full refund.

Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the dress price and the full shipping cost.

Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the dress price and the full shipping cost.

Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.

Once your order has been shipped, it can no longer be cancelled.

If you need to cancel your order, please email service@babaroni.co.uk and tell us your order number and phone number. We will calculate the cancellation time according to the time the email is received.

You will get an order confirmation email after payment. Please reply to the email in 24 hours if you need to change any information. If you need to change any information after we start the tailoring, there will be extra cost needed. For example, if you need to change color after we have prepared the material, it will be wasted. We need extra cost to prepare new material. So, if you need to change any information, please tell us clearly by replying to the order confirmation email. We will make changes without extra cost if you contact us in 24 hours after payment.

EXCHANGE POLICY

We do not offer an exchange service for any products. Because most of our orders are made-to-order dresses. We do not have ready-made dresses that can be shipped in exchange for your returned items. If you insist on to exchange, you need to return the unwanted items (if eligible per the return policy) to us first and then place a new order for the replacement items. Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.