RETURN POLICY

Babaroni values our customers and we are fully devoted ourselves to offering you the best service all the time. To provide you with the best shopping experience, you will get a full refund including a shipping fee for any defective, damaged or mishandled items. If there are any quality problems with your received products, please feel free to contact our customer service. We will offer you a free replacement, return or refund soon. Please kindly note the request on the after-sale problem shall be issued within 3 days after the item arrives at you.

FOR ALL STANDARD SIZE ORDERS

Babaroni will issue a full refund including shipping fee for all defective, damaged or mis-shipped standard size dresses. We do need your assistance to provide the pictures to prove the quality problems.

You will still get a 90% refund even though there is no quality problem but you are not satisfied with the item or you just change your mind. However, we will take a 10% restocking fee, which will be deducted from your refund amount. Please note we will charge the shipping fee under this term even though your order is a free shipping order or using the free shipping coupon.

You are responsible for the shipping fee on shipping the item back to us. Your shipping fee may include the shipping materials cost. So we warmly recommend you to return all the unwanted items at one time if there are more than 2 items.

The returned item must be shipped back within 15 natural days including weekends after its arrival to you. That is to say, you have 15 days to ship our items. So please reach out  to our customer service to process your return as soon as possible.

Please make sure all items must be returned in original condition (unworn, unwashed, unaltered, and undamaged) with the original tags attached. Your return request may be objected  to if your returned items do not adhere to this return policy. So please carefully check before you ship.

It will take up to 3 business days(excluding weekends) for us to process your return and refund after the returned package arrives at us (Please kindly understand this may take several more days during our peak season). We will issue a refund to you right away after we check your returned parcel. However, please notice that your issuing bank may take additional days to process the transaction.

FOR ALL CUSTOM FIT ORDERS

We offer basic custom sizing for FREE on all of our Babaroni styles. We strongly recommend you place a custom size order to get a perfect dress for you.

Custom dresses are made specifically for the measurements(bust, waist, hip, height, and hollow-to-floor) you provide to us. That means no one else will be able to wear that dress once it’s completed. That is to say, we are unable to accept any returns on custom size dresses unless there is a quality problem. Therefore, please make sure to carefully check all your measurements and colour choice!

Custom dresses usually cannot be returned unless there is a quality problem because they are final sale. Please confirm colour, style, and measurements within 24 hours of your payment.

FOR ALL FABRIC SWATCHES, ACCESSORIES AND RUSH ORDERS

All fabric swatches, measuring tapes, accessories, and veils are final sale. No returns or exchanges for any reason. 

FOR ALL ADJUSTMENTS & REIMBURSEMENTS

To provide you with the best dresses, all of our dresses are handmade. Therefore, it's normal and acceptable for a slight difference due to manual measurements sometimes. So you may sometimes need additional adjustments or alterations locally to get your best-fit. However, do not worry about the adjustment cost. To offer you the best customer service and assistance, we will give you a reimbursement for all dresses (including standard size dresses and custom size dresses). And it's pretty easy for customers to get the reimbursements. You just need to submit a picture of the receipt from the tailor shop and we will do the rest.

Please refer to the reimbursement limits for our dresses below in GBP:
Dress £99 or less - Reimbursement limit £35
Dress £100 - £199 - Reimbursement limit £50
Dress above £200 - Reimbursement limit £75

EXCHANGE POLICY

We can not accept exchange service for any products since most of our dresses are made to order. We do not have any ready-made dresses that fit you perfectly. If you do need to exchange the dress, you need to return the unwanted items(make sure they adhere to our return policy) to us and then place a new order for what you want. However, the prior promotional quotation, discounts or coupons will not be honoured for a new order anymore.

RETURN PROCESS

1.Respond via email to our Customer Service: service@babaroni.co.uk within 3 days upon receiving your item. Pictures to prove the quality defection are required. We reserve the right to refuse returns without prior approval from our Customer Service.

2.Our customer service will reply to you as long as we receive your email. Once your return has been approved, please return the items to the referred address we provide soon(3-7 days). Make sure you leave this information on the coverage of the return package: Order Number/Email/Full Name. This is very significant for us to handle your package. We may fail to arrange your refund without this important information.

3.We have to check all the returned dresses before issuing a refund. After checking the returned dresses, we will handle your refund in 3 to 5 business days. However, it usually takes 10-15 days to get back your money since the issuing bank and payment service need extra handling time to process this transaction. Sometimes, your issuing bank or payment service may levy a small charge for their service. We reserve the right not to process the refund if they are returned in unacceptable condition or against our return policy.

CANCELLATION POLICY

We completely understand your dress is very important for your special occasion. So we will work hard to offer efficient service. Moreover, we will process your order as soon as payment is received. Therefore, there will be Material Costs and Labor Costs once we begin to process your order.

We will not process any unpaid orders. If you do not need the dress and have not paid the dress yet, please just ignore the order.

You are eligible to get a full refund if you cancel your order within 24 hours after payment.

Cancellation within 24 to 72 hours after payment: You will get a refund consisting of 50% of your order amount and shipping fee.

Cancellation within 72 to 120 hours after payment: You will get a refund consisting of 30% of your order amount and shipping fee.

Cancellation beyond 120 hours after payment: You will get a refund of the shipping fee only.

Your order can not be cancelled if your item has been shipped already.

Please contact our customer service via email(our customer service email address: service@babaroni.co.uk) if you need to cancel your order. We will start to calculate the cancellation time according to the time your email is received.

You will receive a confirmation email from our customer service after your payment. Please reply to the confirmation email within 24 hours if you want to revise any information. We will help you to correct information for free if you contact us within 24 hours after payment. There will be an extra cost if you issue any change request after we start the tailoring process. For example, if you need to change the colour which means the fabric we have prepared and cut already will be wasted. And we need extra cost to prepare your new asked fabric. Therefore, please reach out to our customer service via replying to our confirmation email if you need to change any information soon.

COMPANY INFO

Email: service@babaroni.co.uk
Phone Number: 008618936095508
Business Address: Room 1510, Unit 2, Floor 12, Building 4, Courtyard 11, Shuangying Road, Chaoyang District, Beijing
(Notice:Not same as Returning address. Please contact us for returning address information.)