RETURN PROCESS

Babaroni values our customers and we are fully devoted ourselves to offering you the best service all the time. To provide you with the best shopping experience, you will get a full refund including shipping fee and rush fee (if there is) for any defective, damaged or mishandled items. If there are any quality problems with your received products, please feel free to contact our customer service. We will offer you a free replacement, return or refund soon. Please kindly note the request on the after-sale problem shall be issued within 3 days after the item arrives at you.

FOR ALL STANDARD SIZE ORDERS

Babaroni will issue a full refund including shipping fee and rush fee (if there is) for all defective, damaged or mis-shipped standard size dresses. We do need your assistance to provide the pictures to prove the quality problems.

You will still get a 90% refund even though there is no quality problem but you are not satisfied with the item or you just change your mind. However, we will take a 10% restocking fee, which will be deducted from your refund amount. Please note we will charge the shipping fee and rush fee (if there is) under this term even though your order is free shipping order or using the free shipping coupon.

You are responsible for shipping fee on shipping the item back to us. Your shipping fee may include the shipping materials cost. So we warmly recommend you to return all the unwanted items at one time if there are more than 2 items.

The returned item must be shipped back within 15 natural days including weekends after its arrival to you. That is to say, you have 15 days to ship our items. So please reach out our customer service to process your return as soon as possible.

Please make sure all items must be returned in original condition (unworn, unwashed, unaltered, and undamaged) with the original tags attached. Your return request may be objected if your returned items do not adhere to this return policy. So please carefully check before you ship.

It will take up to 3 business days(exclude weekends) for us to process your return and refund after the returned package arrives at us (Please kindly understand this may take several more days during our peak season). We will issue a refund to you right away after we checked your returned parcel. However, please notice your issuing bank may take additional days to process the transaction.

FOR ALL CUSTOM FIT ORDERS

Babaroni offers swatches order service to help you make sure the fabric and colour. However, please notice we can not accept return on any fabric swatches, measuring tapes, accessories, and veils because they are final sale. And we can not refund the rush fee on rush orders except defective items. We will refund all the cost including rush fee(if there is) on defective order only.

FOR ALL ADJUSTMENTS & REIMBURSEMENTS

To provide you with the best dresses, all of our dresses are handmade. Therefore, it's normal and acceptable for a slight difference due to manual measurements sometimes. So you may sometimes need additional adjustments or alterations locally to get your best-fit. However, do not worry about the adjustment cost. To offer you the best customer service and assistance, we will give you a reimbursement for all dresses (including standard size dresses and custom size dresses). And it's pretty easy for customers to get the reimbursements. You just need to submit a picture of the receipt from the tailor shop and we will do the rest.

Please refer the reimbursement limits for our dresses below in GBP:
Dress £99 or less - Reimbursement limit £35
Dress £100 - £199 - Reimbursement limit £50
Dress above £200 - Reimbursement limit £75

EXCHANGE POLICY

We can not accept exchange service for any products since most of our dresses are made to order. We do not have any ready-made dresses that fit you perfectly. If you do need to exchange the dress, you need to return the unwanted items(make sure they adhere to our return policy) to us and then place a new order on what you want. However, the prior promotional quotation, discounts or coupons will not be honoured for a new order any more.

RETURN PROCESS

1.Respond via email to our Customer Service: service@babaroni.co.uk within 3 days upon receiving your item. Pictures to prove the quality defection are required. We reserve the right to refuse returns without prior approval from our Customer Service.

2.Our customer service will reply to you as long as we receive your email. Once your return has been approved, please return the items to the referred address we provide soon(3-7 days). Make sure you leave this information on the coverage of the return package: Order Number/Email/Full Name. This is very significant for us to handle your package. We may fail to arrange your refund without this important information.

3.We have to check all the returned dresses before issuing a refund. After checking the returned dresses, we will handle your refund in 3 to 5 business days. However, it usually takes 10-15 days to get back your money since the issuing bank and payment service need extra handling time to process this transaction. Sometimes, your issuing bank or payment service may levy a small charge for their service. We reserve the right not to process the refund if they are returned in unacceptable condition or against our return policy.

CANCELLATION POLICY

We completely understand your dress is very important for your special occasion. So we will work hard to offer efficient service. Moreover, we will process your order as soon as payment received. Therefore, there will be Material Costs and Labor Costs once we begin to process your order.

We will not process any unpaid orders. If you do not need the dress and do not pay the dress yet, please just ignore the order.

You are eligible to get a full refund if you cancel your order within 24 hours after payment.

Cancellation within 24 to 72 hours after payment: You will get a refund consisting of 50% of your order amount and shipping fee.

Cancellation within 72 to 120 hours after payment: You will get a refund consisting of 30% of your order amount and shipping fee.

Cancellation beyond 120 hours after payment: You will get a refund of the shipping fee only.

Your order can not be cancelled if your item has been shipped already.

Please contact our customer service via email(our customer service email address: service@babaroni.co.uk if you need to cancel your order. We will start to calculate the cancellation time according to the time of your email is received.

You will receive a confirmation email from our customer service after your payment. Please reply to the confirmation email within 24 hours if you want to revise any information. We will help you to correct information for free if you contact us within 24 hours after payment. There will be an extra cost if you issue any change request after we start the tailoring process. For example, if you need to change the colour which means the fabric we have prepared and cut already will be wasted. And we need extra cost to prepare your new asked fabric. Therefore, please reach out our customer service via replying our confirmation email if you need to change any information soon.